Member-owned. Privacy-first banking.

Effective: Oct 13, 2025

Privacy Policy

We are committed to protecting your personal information and using it only as permitted by law. This policy explains what we collect, how we use it, when we share it, and your choices. It is designed to comply with the Gramm-Leach-Bliley Act (GLBA) and NCUA regulations (12 CFR Part 716).

Have questions? Email info@heritagehubfederal.org or call (832) 941-9122.

Information We Collect

Depending on your relationship with us (e.g., member, applicant, visitor), we may collect identifiers (name, address, email, phone), financial information (account numbers, balances, transactions), and interaction data (website/app usage, device information) to provide our services, verify identity, prevent fraud, and comply with law.

How We Use Information

Open and maintain accounts, process transactions, and provide member services.

Verify identity, secure accounts, and detect and prevent fraud or abuse.

Comply with applicable laws, regulations, and examinations.

Improve our products, services, websites, and member experience.

Communicate required notices and service updates.

When We Share Information

We share information as permitted by GLBA and NCUA regulations, including with service providers that support our operations (e.g., core processing, payments, and statements), fraud prevention partners, and when required by law. We do not sell your personal information.

Your Choices

You may update your contact preferences, verify or correct your information, and request details about our sharing practices. Some sharing (e.g., for processing transactions, servicing your account, or legal requirements) cannot be limited.

Security

We use administrative, technical, and physical safeguards designed to protect your information. Despite these measures, no method of transmission or storage is 100% secure.

Children’s Privacy

We do not knowingly collect information from children under 13 without appropriate consent and applicable legal compliance.

Changes to This Policy

We may update this policy from time to time. When we do, we revise the “Effective” date above.

Contact Us

Heritage Hub Federal Credit Union

2645 Winrock Blvd, Houston, TX 77057

Phone: (832) 941-9122

Email: info@heritagehubfederal.org

Website: https://heritagehubfederal.org/privacy

Legal Notice: This policy complies with the Gramm-Leach-Bliley Act (15 U.S.C. § 6801 et seq.) and NCUA Regulation 12 CFR Part 716. For California residents, additional rights may apply under state law; contact us to learn more.

© 2025 Heritage Hub Federal Credit Union. All rights reserved.